Telehealth | Verizon Benefits

How it works

You can see a U.S. board-certified doctor at a time that fits your schedule, day or night, via your laptop or mobile device—and save money in the process.

You and your covered dependents can get care for a variety of nonemergency conditions, including colds, flu, skin conditions, bladder infections, digestive issues, sprains and strains, and mental health issues.

If you need prescription medication, virtual care providers will forward a prescription to your pharmacy.

How you access virtual care and what you pay for it depend on your health plan and provider.

Anthem members

Get on-demand virtual medical and mental health care from board-certified doctors and licensed therapists 24/7 via LiveHealth Online.

What you’ll pay:

$10 per visit if you’re enrolled in the PPO Plus or EPN
$59 per visit before you meet your deductible if you’re enrolled in the HDP; after you’ve met your deductible, you’ll pay 20% coinsurance ($11.80)

Access care through LiveHealth Online

Visit LiveHealth Online, or go to the App Store or Google Play, and download the app.

UnitedHealthcare members

Get on-demand virtual medical, specialty and mental health care from board-certified doctors, psychiatrists and therapists 24/7 via your myuhc.com account.

What you’ll pay:

$10 per visit if you’re enrolled in the PPO Plus or EPN
$59 per visit before you meet your deductible if you’re enrolled in the HDP; after you’ve met your deductible, you’ll pay 20% coinsurance ($11.80)

Access care through the UHC app or myuhc.com

Visit the UHC website, or go to the App Store or Google Play, and download the UHC app.

Surest members

Get on-demand virtual medical and mental health care from board-certified doctors, psychiatrists and therapists 24/7 via the Surest app.

You’ll pay nothing for a primary care visit, and $10 to $40 for a mental health visit.

Access care through the Surest app

Go to the App Store or Google Play, and download the Surest app.

Kaiser members

Phone and video visits are available at no cost to you and your covered family members. To schedule an appointment, call the phone number on the back of your Kaiser ID card.

Access care through the Kaiser app

Health Plan Hawaii Plus members

If you have a doctor, ask if you can schedule a virtual visit.

You can also get up to 15 minutes of medical or behavioral mental health care from board-certified, Hawaii-licensed providers 24/7 through HMSA’s Online Care portal.

What you’ll pay: